Driving Quality Outcomes Through Innovation and Leadership in Patient-Centered Care

This presentation explores how healthcare leaders can transform patient outcomes by leveraging innovation and evidence-based strategies within a patient-centered framework. It highlights the critical role of leadership in fostering collaboration, implementing advanced technologies, and driving sustainable improvements in quality metrics. Attendees will gain insights into practical approaches for reducing adverse events, optimizing workflows, and aligning organizational goals with patient needs—ultimately creating a culture of excellence that enhances both clinical and financial performance.

Our Speaker: Heather Raygoza serves as Chief Nursing Officer at LINET Americas, where she drives clinical operations strategy, evidence-based practice adoption, and digital integration to enhance patient outcomes and operational performance. She has led national initiatives in quality improvement, sustainable practice implementation, and workforce development, including large-scale policy and training programs for an Integrated Delivery Network (IDN). Heather has published and presented nationally on clinical innovation, implementation science, and strategies for achieving lasting change in healthcare delivery. Originally from Pasadena, California, she now resides in Lexington, Kentucky with her husband and young son.

Our Host: Maggie (Lakowske) McCarthy MSN RN | Account Executive, Ohio & West Virginia LINET Americas, Inc, 9115 Harris Corner Parkway, Suite 150, Charlotte, NC 28269